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Repair Support Coordinator (China)

Posted: 1/4/2019
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Repair Support Coordinator

If you are passionate about customer service, Q-Lab Corporation has an opportunity to take your administrative skills to the next level. You will have the opportunity to provide administrative support for service and repair of lab instruments to a diverse customer base in Shanghai, China for an industry leader in weathering research products and services.

For more than 50 years, Q-Lab has been a global provider of material durability testing products. We produce test substrates, weathering, light stability, corrosion and chip impact testers. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety. We are focused on a market with huge potential due to the unique product line and use our extensive product knowledge to help clients best utilize our equipment and services.

You will be responsible for:
• Provide the customer with phone and email recommendations to resolve lab instrument issues and or follows up with on-going issues with the customer. This may include, but is not limited to; suggesting a change in the way the customer operates the equipment including good testing practices, processing repair and part quotes, sending replacement parts, referring the information to the main home office in the US for further guidance, or performs an on-site resolution.

Qualifications:
• High School Diploma or Trade School Diploma and an Associate's degree (A. S.) or equivalent from two-year College or technical school graduate with five or more years of related experience with repair support or field repair experience.
• Excellent English and Chinese communication and customer service skills.
• Substantial knowledge of work processing and spreadsheet software applications.
We offer competitive pay and benefits and an excellent work environment.

 

Contact Us

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Q-Lab Phone Numbers

USA: +1-440-835-8700
Florida & Arizona Test Services: +1-305-245-5600
UK/Europe: +44-1204-861616
Germany: +49-681-857470
China: +86-21-5879-7970

 
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