Technical Operations Manager

Q-Lab Corporation is currently seeking a Technical Operations Manager in Homestead, FL. Reporting to the Test Services Managing Director, this position will be responsible for the operational oversight of the Florida Outdoor Testing Facilities. This position engages with and assist the Sales, Check-In, Evaluations and Quality Supervisors/Managers to ensure that testing maintains Q-Lab’s Goals and Objectives. This may include root cause analysis of errors, initiating improvements, providing direct assistance in services, pricing and ensuring procedures are accurate. Furthermore, this position will directly manage and oversee all Special Projects testing at the Florida facility, and provide remote assistance to the other locations, as needed. In the absence of the Managing Director, this position serves at a Deputy Managing Director role.

This position will be fully onsite in Homestead, FL.

Responsibilities:

• Manage and oversee Special Projects, from customer consultation through testing
• Maintain the Florida Weather System
• Calibrate outdoor equipment as needed
• Ensure operational procedures and work-flow procedures are current, complete, and accurate
• Act as a technical resource for all Test Services staff
• Work through non-conformances to determine root causes and suggest long-term corrective actions
• Hurricane Field Clearance Team Leader
• Lead technical reviews of requests involving new work
• Handle all order/delivery/quality customer service questions and communications in conjunction with customer service and production teams including pricing, providing customer photos, and site tours

Required Skills and Qualifications:

• Bachelor’s Degree in a Hard Science (Physics, Biology, Chemistry) required
• Mechanical and technical lab experience required
• Skilled in supporting a diverse technical team with demonstrated success
• Prior supervisory experience in a testing environment
• In-house and external calibration experience
• Expert computer skills
• Ability to lift up to 50lbs and work outdoors for extensive periods of time

Desired Skills:

• Proficient in developing macros within Microsoft Office
• Experience in data logging
• ISO 17025 Accreditation experience

Who We Are:

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany and China. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.

We Offer:

• A proven track record of success.
• Excellent compensation package including year-end bonus and company-funded retirement plan.
• Comprehensive benefits: Health, Vision, Dental, Disability and Life.
• Generous Paid Time Off, and Holidays.
• Fun, friendly working atmosphere!

Q-Lab Corporation is an Equal Opportunity (EEO) Employer