Q-Lab is currently seeking an Office Manager to oversee the workflow of our weather testing facility. Our ideal candidate will be professional, with a positive attitude and have a high level of integrity. Previous experience in an office management position is a must. We are looking for someone who is always willing to help out wherever needed, someone who is super organized and is able to complete a variety of tasks simultaneously. This position will report to and support the Managing Director and will have direct supervision over a diverse group of employees.

Essential Duties and Responsibilities:

• Supervise office work flow
• Maintain the company and client databases
• Ensure client documentation is completed in a timely and accurate manner
• Assist in HR functions (job postings, applicant screening, skills assessments, etc)
• Field questions from customers on service issues
• Provide reports to the Managing Director
• Supervise customer invoicing
• Create payroll documentation and track employee PTO
• Maintain inventory of general office supplies
• Assist with the design of the new computer system
• Cover tasks normally performed by office staff in the event they are out of the office
• Take an active role in the hurricane plan
• Other duties as required or necessary

Qualifications for this role:

• Strong computer skills and ability to work with multiple programs
• Basic understanding of computer and server hardware
• Past experience supervising office employees
• Must be able to work independently with minimal supervision
• Strong communication skills both written and verbal
• Critical attention to detail is a must

We Offer:

• A casual, fast-moving, and friendly work atmosphere
• A big business footprint, but small business family culture
• A proven track record of success
• Stability
• Excellent compensation package 
• Paid Time Off and Holidays
• Comprehensive benefits: Health, Prescription and Life
• Company match on the 401K plan
• 2012, 2015, 2016, 2017, 2018, 2019 Top Workplaces Award Winner (Cleveland, OH)

Q-Lab Corporation is a global leader in providing material durability testing products such as weathering testers, light stability testers and corrosion testers.  We maintain a global presence with manufacturing facilities in the US and sales and distribution facilities in England, Germany and China. We also perform expert contract testing at our benchmark exposure locations in Florida and Arizona.  Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.  We are a ‘2012, 2015, 2016, 2017, 2018 and 2019 Top Workplaces Award Winner’ (Cleveland, OH).

Are you genuinely excited to help customers? Are you able to empathize with your customers’ needs and advocate for them when necessary? We are looking for a Customer Care Advocate who can help uphold Q-Lab’s excellent customer service standards. We need a nurturer who will make each customer feel as if they are our only customer.

As a member of our Test Services team, your main task will be to efficiently respond to our growing number of customers, all at various stages of the testing process. Some may have just submitted a test for the first time while others may have ongoing testing but have questions about the process.

To help ensure Q-Lab Test Services remains a market leader in Weathering and Corrosion Testing, you will be responsible for contacting potential customers who had previously requested quotations but had chosen not to use our services.

JOB SUMMARY

• Assists the customer after a test has been submitted
• Reviews and matches up the paperwork with the corresponding project
• Obtains information requested by the testing departments and, also, from the customer
• DUTIES AND RESPONSIBILITIES
• Contact customers when tests are received
• Help with initial test check-in procedures for the Accelerated Lab
• Respond to customer service questions on shipping, test initiation, and report whereabouts
• Contact customers to obtain missing information and documents
• Contact customers for credit card numbers
• Continuous ongoing client contact during testing
• Assist Technical Services Coordinator with other sales contacts as necessary
• Enter miscellaneous events into client contact database
• Answer Phones
• Fill out vendor forms and have NDA's signed and returned to customers when applicable
• Request Proforma Invoices
• Follow up on inactive test services customers as needed
• Take test photos and provide them to the customer as needed

SKILLS AND EDUCATIONAL REQUIREMENTS

• This position requires good working knowledge of Microsoft Word and Excel
• Minimum 5 years working in the customer service field
• Fluency in written and spoken English required
• Must be driven to provide excellent customer service

INTER-RELATIONSHIPS

• Will be working with the technical staff to provide testing information to customers
• Must be able to interact with customers over the telephone

We are looking for a Software Developer to join our nimble, fast-paced, & effective team. At Q-Lab, Software Developers perform a wide range of duties. You will be involved in business analysis and requirements definition, software development, and project management. It’s common to lend your opinions to the CFO and COO one day, only to be coding the solution in SQL and .NET the following day.

We cross train our developers on all platforms, tools, languages, and systems. Our developers regularly comment on how exciting, fun, and challenging it is to be given such an unusually broad scope of work. Our ultimate goal is to apply technology in ways that increase revenue, decrease costs, and/or increase customer satisfaction.

Are you experienced? That’s great! You can hit the ground running with Q-Lab and we can fit your skills into our diverse set of needs.

Not sure you have the software development or business experience, but think this could be the right job for you? Submit your resume! We believe that a high-level of practical intelligence can trump work experience. Depending on your qualifications and capabilities, we may be willing to train you for this job and reimburse you for education costs (if they are needed).

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers.  We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany and China. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.

Software Developer’s Scope of Responsibility:

• Analyzes business problems and suggests ways of applying software solutions to solve them.
• Produces software for web, database, and client server environments. Also produces Q-Lab’s firmware, which controls the brain of our weathering testers.
• Uses Microsoft Visual Studio (Winforms, ASP.NET, .NET Framework, VB .NET, C#) to develop front-ends and business logic.
• Uses Microsoft SQL Server to design, modify, and write business logic for databases.
• Uses Crystal Reports and SSRS Reporting Services to develop reports.
• Uses Attolic (an Eclipse variant) and C to develop firmware.
• Follows Q-Lab’s standard development practices and techniques.
• Works on front office (e.g. Sales, Repair, Marketing), back office (e.g. Accounting, Purchasing, Order Desk) and LIMS (Laboratory Information Management Systems) software.
• Writes business requirements and technical specification documents.

We Require/Prefer:

• Bachelors degree in Computer Science/IT, equivalent professional work experience, or the raw intellectual aptitude.
• Evidence of achievement in work or school history.
• Experience with Microsoft’s .NET development tools.
• Knowledge of relational database theory.
• Ability to think strategically and assess business value.
• Ability to devise creative solutions to problems.
• Ability to manage competing priorities.
• Strong verbal and written communication skills.
• Strong customer service orientation.
• A good sense of humor and a small ego.

Q-Lab Corporation is winner of the Top Workplaces Award for 2015, 2016, 2017, 2018, & 2019.

Equal Opportunity Employer m/f/d/v

Is helping customers solve problems your passion? Are you looking for an opportunity where you can provide solutions and achieve results? We are seeking a confident, scientific-minded Technical Service Representative to act as the first point of contact for our customers.

As a member of our Test Services team, you will consult with customers about their testing needs and respond to technical questions while delivering a high level of customer satisfaction. This is an excellent opportunity to join our company, to grow with us and share in our success.

JOB SUMMARY
Respond to customer requests

Help customers determine the best test methods for their materials
Produce proposals for testing programs
Explain the processes of material degradation to customers

DUTIES AND RESPONSIBILITIES
Communicate with customers both verbally and in writing

Determine the best course of action for potential users of our service

Write proposals for natural and accelerated weathering tests
Follow up on proposals requested but not received
Customer education and test program setup

Host visits to the testing facility
Assist with other sales contacts as necessary
Enter miscellaneous events into client contact database
Other tasks as necessary or required

SKILLS AND EDUCATIONAL REQUIREMENTS
Scientific background or affinity is required
Minimum Associate’s degree in a science or technology field, or equivalent experience can be demonstrated

Previous experience in a Customer Service position is preferred

Must be able to explain technical concepts at a variety of levels (technical to non-technical)
Have a good working knowledge of MS Word and Excel

Capable of developing  fluency in relevant technical concepts
Skill in written and verbal communication is a must
Must be detailed and excellent at documentation
Fluency in written and spoken English required
Additional fluency in Mandarin Chinese or German preferred, but not required

INTER-RELATIONSHIPS
Work with the Technical Services Coordinator to coordinate sales follow up efforts
Ability to interact with customers over the telephone or through written e-mails
Coordinate with lab managers to determine test and report information

Reporting to the Field Marshall, this position will perform natural and artificial weathering tests to determine the outdoor exposure durability of a wide range of materials. Weathering damage causes billions of dollars of product damage each year, and we help our customers determine if their products will last outdoors. We write test reports on the performance of these materials during their exposure. We test all types of products for ability to withstand outdoor degradation due to the weather. We use large weathering fixtures and frames to mount specimens for exposure, and we use various tools and other hardware to create special fixtures.

Q-Lab Corporation is a global leader in providing material durability testing products such as weathering testers, light stability testers and corrosion testers. We maintain a global presence with manufacturing facilities in the US and sales and distribution facilities in England, Germany and China. We also perform expert contract testing at our benchmark exposure locations in Florida and Arizona. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio. We are a ‘2012, 2015, 2016, 2017 and 2018 Top Workplaces Award Winner’ (Cleveland, OH).

Essential Duties and Responsibilities:

• Remove specimens from exposure for the purpose of having evaluations completed on them
• Remove specimens from exposure and deliver directly to shipping to be returned to customers
• Remounts existing test specimens when necessary after removal for repair of racks, or to improve exposures
• Continually consolidate tests on the Q-TRAC’s and AIM Boxes to make room for new tests
• Re-exposure specimens after evaluations
• Turn on/off Q-TRAC and AIM Boxes as scheduled
• Complete Freeze/Thaw process as scheduled
• Field Checks to maintain exposures correctly
• Maintains Q-TRAC availability report
• Maintains AIM Box availability report
• Coordinates supplies for shipping department and test supplies
• Other duties as required or necessary

Qualifications for this role:

• Manual dexterity
• Experience working in outdoor setting in extreme heat for extended periods of time
• Past experience working with common hand tools
• Ability to problem solve through complex installations
• Must be able to lift 50 pounds
• Team player that is willing to help as needed outside of their job scope

We Offer:

• A casual, fast-moving, and friendly work atmosphere
• A big business footprint, but small business family culture
• A proven track record of success
• Stability
• Excellent compensation package + bonus
• Vacation, Paid Time Off and Holidays
• Comprehensive benefits: Health, Prescription and Life
• 2012, 2015, 2016, 2017, 2018 Top Workplaces Award Winner (Cleveland, OH)

Reporting to the Panel Production Supervisor, this position will be responsible for production and packaging of our standard and specialty produced panels. The position will require the use of heavy machinery and the ability to operate a forklift.

Q-Lab Corporation is a global leader in providing material durability testing products such as weathering testers, light stability testers and corrosion testers.  We maintain a global presence with manufacturing facilities in the US and sales and distribution facilities in England, Germany and China. We also perform expert contract testing at our benchmark exposure locations in Florida and Arizona.  Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.  We are a ‘2012, 2015, 2016, 2017 and 2018 Top Workplaces Award Winner’ (Cleveland, OH).

Essential Duties and Responsibilities:

• Assure the appropriate counts of panels for packaging
• Continually and consistently inspecting the quality of each product
• Detect and report unusual or defective materials to the supervisor
• Making boxes and printing description labels
• Placing product securely into packaging, seal and palletize cases
• Use of heavy machinery, including but not limited to: Surface Grinder, 20ton and 35ton Bliss Press, Shears, Brakes, Slip Rollers, and Sand Blaster
• Follow Lean Manufacturing 5S practices
• Operating of Fork Lift to carry raw materials or completed product
• Maintaining a clean and safe work environment, including sweeping, emptying garbage and wiping down machines

Qualifications for this role:

• Ability to read and work off of drawings
• Must be able to follow written work instructions
• Comfortable working in a small group setting in a team environment
• Must be able to stand 90% of the time 
• Experience working with moving mechanical parts
• Ability to lift 50 lbs
• Comfortable working in a warehouse with extreme temperatures ranging from 55 to 95 degrees
• Must be willing to work overtime and weekends as necessary
• Ability to work in load conditions that require hearing protection

We Offer:

• A casual, fast-moving, and friendly work atmosphere
• A big business footprint, but small business family culture
• A proven track record of success
• Stability
• Excellent compensation package + bonus
• Vacation, Paid Time Off and Holidays
• Comprehensive benefits: Health, Prescription and Life
• 2012, 2015, 2016, 2017, 2018 Best Workplaces Award Winner (Cleveland, OH)

We are looking for an electrical/electronics engineer to expand and enhance our line of weathering, light stability, and corrosion test chambers. 

Q-Lab Corporation is a global leader in providing material durability testing products.  Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers, and corrosion testers.  We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests.  We maintain a global presence with facilities in the U.S., England, Germany, and China.  Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.

Your responsibilities will include:

• Designing circuit boards including schematics, bills of material, PC board layout
• Designing electrical subsystems for our products, including wires harnesses and sensor development
• Engaging in all phases of product development, including concept, design, documentation, prototype, test, and manufacturing
• Troubleshooting controller/software related problems
• Writing software change requests
•  Writing test instructions, test reports, and engineering change notices
• Developing innovative designs to meet all requirements for safety, performance, reliability and manufacturability
• Recommending design and/or material improvements for existing products
• Developing test procedures to validate new designs
• Providing technical assistance to the purchasing, service, sales, marketing, and production departments

Requirements:

• Bachelor’s Degree in Electrical or Electronics Engineering
• 5+ years experience
• Proven record of product development
• Ability to design analog and digital circuits
• Strong analytical, diagnostic, and problem solving skills
• Embedded microcontroller design experience a plus
• Extremely proficient in writing clear and concise technical documents
• Excellent verbal communications skills
• Understands electro/mechanical systems
• Understands power electronics (helpful but not required)
• Ability to switch between multiple projects
• Hands-on with the ability to work independently with little supervision
• Ability to interface with Marketing, Engineering, Sales and IT

We offer:

• Beautiful corporate headquarters conveniently located off I-90 in Westlake, Ohio
• A proven track record of success
• Excellent compensation package + bonus
• Comprehensive benefits: Health, Prescription, and Life
• Strong team oriented company culture
• Friendly working atmosphere

Drug Free Workplace
We are an Equal Opportunity Employer

Q-Lab in Westlake, Ohio has a opening for a Manufacturing Maintenance Technician. This position will be full time, working 8:00a-4:30p Monday through Friday.

Q-Lab offers:

• Excellent Compensation
• Complete Benefits Package
• Plenty of room for personal and professional growth
• Generous Holiday and PTO Plan
• We have an outstanding culture and are a repeat Top Workplace award winner.

Responsibilities:

Performs preventive maintenance (PM) and inspections.

Perform scheduled and unscheduled maintenance/repairs of production support and facility equipment, i.e. Air Compressors, Forklifts, HVAC

Perform building/grounds maintenance, i.e. plumbing, carpentry, sidewalk snow removal, lawn maintenance, trash cleanup, lighting maintenance, facility cleaning.

Respond to equipment breakdowns and repairs in a timely manner.

Install and /or oversee the installation and commissioning of new equipment.

Provide support for third party maintenance and repair activities.

Ability to work overtime as needed to support production and facility needs.

Ability to fabricate fixtures and make repairs using metal working and wood working equipment.

Maintain records within the maintenance electronic tracking system.

Requirements:

High school diploma

Minimum 3 years’ experience working in Maintenance in an industrial environment.

Able to trouble shoot, repair and or make recommendations and perform root cause analysis.

Has working knowledge of following policies for inspecting, maintaining, and repairing building systems and production equipment.

Has the ability to interpret mechanical drawings, equipment specifications, diagrams, and operating manuals.

Proficient in the use of power and hand tools, measuring devices, metal and wood working equipment in a manufacturing environment.

Able to perform electrical, pneumatic, mechanical, hydraulic and plumbing repairs.

Work collaboratively with internal customers and outside contractors.

Computer literate, MS Word, Excel, Out Look.

Ability to perform under limited supervision.

Must have experience work with 120/277/480 VAC

Experience in HVAC a plus.

As the senior technical expert for Asia, assist Q-Lab in promoting weathering, lightfastness,and corrosion testing equipment and test services in Asia at key Distributors, customers, GB/ISO/ASTM standards groups, and in various technical forums.

• Support customers and the network of existing Distributors by answering in-depth technical questions about the products and test services through daily correspondence and periodic visits.
• Participate with Distributors on key OEM sales calls to provide technical support and determine what the customer needs are and how Q-Lab’s products and services can meet their needs.
• Lead various technical projects.
• Give technical presentations at seminars and symposiums.
• Represent Q-Lab at various standards meetings.
• Coordinate technical product training for customers and sales representatives.
• Communicate and set-up relationships with key industry associations, trade groups and standards bodies.
• Produce monthly and quarterly reports.
• Assist Technical and BD Director in developing a BD plan, including long and short term goals.
• Analyze on information collected from the markets.
• Work with and develop close relationship with key customer accounts.

Qualifications

• Ability to travel 30% of the time and to obtain a visa to travel outside of China
• Excellent analysis ability and critical thinking skills, both technically and business-wise.
• Excellent spoken and written English (comparable to CET 6).
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures in English and Chinese.
• Ability to write reports, business correspondence, business plans.
• Ability to effectively present complex information to small and large groups and respond to questions from Distributors or customers.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have good working knowledge of Microsoft Office including PowerPoint.
• Must be able to type a minimum of 20 WPM.

Education, Certificates or Special Training Required:

• Bachelor’s degree – preferably with science or engineering related field, such as polymer, corrosion, etc.
• Master’s degree preferred
• A minimum of 10 years technical support experience.
• Experience with Automotive OEM’s is HIGHLY desirable.
• Experience with weathering and/or corrosion testing and equipment is also HIGHLY desirable.