Buyer / Planner

Department: Purchasing

Primary Job Task & Responsibilities:

• Timely placement of new Purchase Orders with vendors based on planning report data
• Daily review of Material Shortage , Expedite, De-expedite Reports on buy items assigned to buyer – Take appropriate action to adjust existing Purchase Orders with vendors based on planning data
• Manage past due PO’s – follow-up with vendors and timely redating of vendor promise date
• Negotiate pricing with suppliers as applicable
• Understand quality issues of parts and how that affect MRP requirements
• Coordinate new RFQ’s with vendors either existing or new inventory or MRO items based on new cost increases or opportunities for cost-savings

Skills and Abilities:

• Bachelor’s Degree or equivalent work experience
• 3+ years of experience in a purchasing role in a manufacturing environment preferred
• Comprehensive understanding of purchasing, inventory control and price negotiations
• Strong Organizational and computer skills
• Ability to work within a team environment

We Offer:

• Fun, fast-moving and friendly work atmosphere
• A big business footprint, but small business family culture
• A proven track record of success
• Excellent compensation package + bonus
• Paid time off and Paid Holidays
• Comprehensive benefits; health, prescription and life coverage
• Top Workplaces Award in Cleveland 2012, 2015-2020
• Beautiful Corporate headquarters, right off of I-90

Drug Free Workplace

Field Repair Technician

Westlake, Ohio

We are currently seeking a Field Repair Technician. If you are passionate about customer service, Q-Lab Corporation has an opportunity to take your technical skills to the next level. You will have the opportunity to service and repair lab instruments to a diverse customer base in the North America for an industry leader in weathering research products and services.

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers, and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with facilities in the U.S., England, Germany, and China. Our world-class corporate headquarters and manufacturing facility are located in
Westlake, Ohio.

Your responsibilities will include:

• Troubleshooting malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for “root cause” failures.
• Perform hands-on repair for malfunctioning lab instruments or test equipment, and tests assembly for conformance, in accordance to manufacturer’s specifications.
• Willing and able to travel domestically, with some international travel, 50% of the time annually, to provide repair support to our Customers. This will include being away for up to a full week at a time as and when required
• Provide the customer with phone and email recommendations to resolve lab instrument issues and or follow up with on-going issues with the customer. This may include, but is not limited to; sending replacement parts, referring the information to the main home office for further guidance, or performing an on-site resolution.

Requirements:

• Recognized Electrical or Mechanical Qualification with apprenticeship and 5 years work experience
• Work experience with technical equipment preferably in a laboratory setting
• Excellent communication and interpersonal skills
• Competent to read and interpret documents, instructions and manuals
• Diplomacy and tact in reporting NCE (non conforming events) to management – with urgency
• English is the required language – Foreign languages helpful
• Highly proficient computer skills – Windows environment and Microsoft applications and relevant CRM systems
• Detail-oriented with the ability to move from one activity to another with a sense of urgency
• Builds positive relationships with others
• Excellent time management skills and proactive thinking
• Domestic and International travel experience
• Clean driving record

We offer:

• Beautiful corporate headquarters conveniently located off I-90 in Westlake, Ohio
• A proven track record of success
• Excellent compensation package + bonus
• Comprehensive benefits: Health, Prescription, and Life
• Strong team oriented company culture
• Friendly working atmosphere
• Top Workplaces Award 2012, 2015-2020

Systems Support Administrator

Q-Lab Corporation

Westlake, Ohio

We are looking for a second-in-command to support Q-Lab’s worldwide user-base and information network. At Q-Lab, a Systems Support Administrator works on server administration, support tickets, IT projects, and anything else that improves our users’ computing experience. Our mission is to make work-life productive for any Q-Lab employee who works with information technology. Your job would be to make a key impact towards that mission. We are looking for a high-energy and talented individual to drive our IT systems to the next level!

Due to the current economic climate, this role will predominately support end users. In the future, this role will involve much less end user support and a heavier focus on systems administration and networking.

Reporting to the Network Systems Manager, you will be part of a team responsible for managing an international VPN data network with six locations around the world. We have approximately 225 internal users, 300 computers, and 40 servers.

Key Responsibilities:

• Maintain and monitor Q-Lab’s server systems to keep availability high and performance consistent.
• Respond promptly to end user technical support requests. Resolve issues effectively and efficiently so that users can be as productive as possible.
• Solve complex workstation / server problems quickly and with expertise. Share knowledge and help other IT staff, accepting escalations as necessary.
• Is flexible and can sometimes work outside of normal business hours / on weekends to accomplish tasks that would be highly disruptive to operations, and to respond to emergencies.
• Develop an in-depth understanding of Q-Lab systems to be the deputy for system/infrastructure administration and IT projects.
• Identify issue patterns, determine root cause, and implement fixes to improve overall reliability.
• Evaluate the end user experience to find areas of inefficiency and opportunity. Track and organize this information, and present ideas to the Network Systems Manager.
• Rarely (0-2x per year) travel to other Q-Lab offices.

Required Experience, Skills, and Qualities:

• 5+ years’ experience supporting end users in a Microsoft Windows / Microsoft Office environment.
• 3+ years’ experience as an administrator responsible for corporate Windows Server systems.
• Working knowledge of Active Directory, Exchange, Microsoft SQL, Hyper-V, and IIS administration and troubleshooting.
• Strong desire to provide high quality customer service to our users.
• Positive attitude, energetic, tackles tasks with a sense of urgency. You should love what you do!
• Strong problem solving process. Able to resolve new and difficult issues with systems. Draws on and applies ideas from past experience, internet knowledge sources, co-workers, and vendors.
• Clear verbal and written communication skills. Present technical concepts in a way that’s understandable to non-technical users.
• Flexible, can-do attitude. Willing to do whatever it takes to help the company win!

Not sure you’ve got the skills? We think a high level of practical intelligence, strong drive, and intuitive understanding of how systems work can trump formal experience. If you think you have what it takes, send us your resume!

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers, and corrosion testers. We perform contract test services for weathering and corrosion testing, including laboratory and natural exposure tests. We maintain a global presence with facilities in the US, England, Germany, and China. Our world-class corporate headquarters and manufacturing facility is located in Westlake, Ohio.

Job Type: Full-time

Desktop Support Technician

Q-Lab Corporation

Westlake, Ohio

We are looking for a Desktop Support Technician to provide customer service and end user support for Q-Lab’s worldwide information network. Reporting to the Network Systems Manager, the successful candidate will troubleshoot, research, and resolve computer related problems.

You will be part of a team responsible for managing an international VPN data network with six locations around the world. We have approximately 225 internal users, 300 computers, and 40 servers.

Our mission is to make work-life productive for any Q-Lab employee who works with information technology. Your job would be to make a key impact towards that mission. We are looking for a high-energy and talented individual to drive our IT systems to the next level!

Key Responsibilities:

• Provides technical support for end user issues via telephone calls, emails, and face-to-face requests.
• Uses remote support tools to control end user PC’s (e.g. remote desktop, Bomgar).
• Ensures timely follow-up and attention of end user support cases.
• Documents, tracks, and monitors problems using the IT Helpdesk system.
• Engages end user base to determine opportunities for improvement and effectively communicates value items.
• Evaluates the end user experiences to find areas of inefficiency and opportunity. Tracks and organizes this information, and presents ideas to the Network Systems Manager.

Desired Experience and Skills:

• 2+ years’ experience supporting a Windows environment.
• Knowledgeable with common software applications: Windows OS, Microsoft Office, Web Browsers (Internet Explorer, Firefox, Chrome), Anti-Virus.
• Knowledgeable with mobile phones, preferably the iPhone.
• Knowledgeable with peripheral devices (e.g. printers, label makers)
• Positive attitude, energetic, tackles tasks with a sense of urgency. You should love what you do!
• Strong customer-service orientation. Effective interpersonal and relationship-building skills.
• Ability to present ideas in user-friendly language to both technical and non-technical end-users.
• Has technical knowledge of PC and desktop hardware, preferably Dell.

Not sure you’ve got the skills? We think a high level of practical intelligence, strong drive, and intuitive understanding of how systems work can trump formal experience. If you think you have what it takes, send us your resume!

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany and China. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.

Mechanical Assembly

Q-Lab is currently seeking a Mechanical Assembler. Reporting to our Manufacturing Supervisor, this position builds the mechanical components of our testers for shipping worldwide. Although this position is currently 1st shift, employees may be required to work 2nd shift.

Essential Duties and Responsibilities:

• Assemble mechanical components
• Follow detailed engineering drawings and parts lists to complete proper assembly
• Prepare sub-assemblies and related parts for final assembly
• Wire, solder, install tubing and options in sub-assembly for final assembly
• Utilize problem-solving skills as a resource for continuous improvement
• Use a variety of hand-tools and power tools to complete product assembly
• Follow Lean Manufacturing 5S practices
• Assist with all aspects of Assembly when needed

Qualifications for this role:

• Ability to read mechanical and electrical schematics
• High Technical Aptitude
• Working knowledge of and ability to use mechanical, electrical and measuring tools
• Able to work in a team-oriented environment
• 2 years’ experience building, construction, plumbing, automotive or any other trade experience
• Ability to lift 50 lbs

We Offer:

• A casual, fast-moving, and friendly work atmosphere
• A big business footprint, but small business family culture
• A proven track record of success
• Stability
• Excellent compensation package + bonus
• Vacation, Paid Time Off and Holidays
• Comprehensive benefits: Health, Prescription and Life
• 2012, 2015, 2016, 2017, 2018, 2019, 2020 Best Workplaces Award Winner (Cleveland, OH)

Controller

Q-Lab Corporation

Cleveland, Ohio

Q-Lab Corporation is a global leader in providing material durability testing products such as weathering testers, light stability testers and corrosion testers. We maintain a global presence with manufacturing facilities in the US and sales and distribution facilities in England, Germany and China. We also perform expert contract testing at our benchmark exposure locations in Florida, Arizona and Westlake. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio. We are a ‘2012, & 2015 - 2020 Top Workplaces Award Winner (Cleveland, OH).

Q-Lab is currently looking for a professional and experienced Controller to assist the Chief Financial Officer with all aspects of the company's' financials.

Essential Duties and Responsibilities:

• Generate timely and accurate consolidated financial statements that are GAAP compliant
• Reporting of financial and operational metrics which includes incisive commentary
• Maintain and develop product cost models
• Manage accounts payable to ensure accurate and timely processing of supplier invoices and disbursements
• Manage accounts receivable to ensure accurate and timely issuance of customer invoicing, cash application, collections and credit terms
• Manage payroll processing, withholding tax filings and posting of payroll to the general ledger
• Manage fixed asset accounting for book and tax methods
• Manage and develop accounting staff in order to meet the needs of a growing organization
• Provide financial analysis to department managers in order to improve their decision making
• Manage federal, state and local reporting of: income tax, sales tax and real estate taxes
• Work with outside CPA firm on annual audit
• Work with commercial insurance broker to ensure the company’s insurance risks are covered through the appropriate insurance policies
• Produce an annual budget
• Ensure that the accounting department is in adherence with the company’s policies and procedures
• Opportunity to work on cross-functional teams in order to improve company performance

Requirements:

• Bachelor’s Degree in accounting
• 10+ years of progressive accounting experience
• 5+ years of management experience in the areas of: accounts receivable, accounts payable and general ledger in a manufacturing company
• Thorough knowledge of accounting principles and procedures
• Excellent ERP system user

Q-Lab Test Services is based in Homestead, FL with testing laboratories in Florida, Germany, and China. We also have outdoor test sites in Florida, Arizona, and Ohio. We test products and materials in natural and simulated environments to determine weathering and corrosion resistance and durability. All of our sites and labs are accredited to ISO 17025.

Position Overview

This management position is responsible for all aspects of our Quality System at all Test Services sites. You will be responsible for management and implementation of the ISO 17025 Quality System, ensuring continuous improvement.

Essential Job Duties & Responsibilities

• Manage, control and continuously improve the implementation of all aspects of the ISO 17025 international standard to maintain compliance to the standard while ensuring customer requirements are continuously met
• Provide overall direction, guidance, awareness training and interpretation on ISO 17025 quality standards to internal users to ensure the requirements are clearly understood and implemented
• Coordinate external customers and 3rd Party audits with key personnel to ensure audits are seamless, with minimal disruption to daily operations
• Assist in the development of internal calibration procedures and determine calibration uncertainties for these procedures
• Lead investigations of root causes and corrective actions for resolution to customer audit findings, complaints, internal audits findings and test non-conformances are answered in a timely manner
• Develop and provide appropriate quality related training programs to personnel whose work affects quality
• Manage and control documents, records, internal audits, calibration program, supplier approval, nonconforming events and corrective actions and risk evaluation in conformance to all applicable international standards
• Manage, maintain and implement the internal audit program to ensure audits are scheduled, performed and reported in a timely manner, including corrective action write-up, verifying effectiveness and closure
• Promote leadership and guidance in maintaining an open communication process throughout Test Services to benefit the customer and the company
• Document complaints and communicate with customers to determine their issues and provide updates on remediation
• Perform additional assigned duties as requested by the Managing Director and Director of Operations
• Maintain good working relationships with all personnel, departments, customers and suppliers

Education & Requirements

• Must have extensive knowledge, understanding and implementation of ISO 17025
• Must possess excellent communication skills, leadership skills, technical skills and basic human resource skills to manage interactions in a small to medium sized company.
• BS (or higher) in a related scientific field preferred
• 2+ years’ experience managing a department in a laboratory
• 5+ years’ experience with ISO 17025 requirements
• Formal qualifications as a Quality Manager, Internal Auditor or Quality Engineer (or equivalents) are preferred, but may be acquired on the job
• ISO 9001, ISO 17025 certified Internal Auditor and/or Lead Auditor are preferred, but may be acquired on the job

Optional

• Experience with plastics and/or coatings industry

Skills

• Proficient computer and Microsoft Office user with intermediate to advanced abilities
• Advanced skills with Excel and Word required
• Strong investigative skills, to determine root causes of non-conforming events
• Comprehension of technical/quality instructions, standards, customer specifications and correspondence
• Excellent communication abilities with customers, management and employees
• Requires extensive knowledge of quality systems and general understanding of testing, materials and business operations
• A considerable degree of tact and diplomacy is necessary to effectively interface with all levels of personnel within the company; requires original and independent thinking in new and often undefined areas
• Requires considerable reasoning abilities
• Ability to deal with technical problems individually or as a team in a professional manner
• Strong understanding of statistics and probabilities, especially as applied to testing and calibration methods

Travel Requirements

• You will be required to travel to all the accredited locations for internal or external audits as needed. International travel to Germany and China.

Junior Quality Assurance Manager

About our Company

Q-Lab Test Services is based in Homestead, FL with testing laboratories in Florida, Germany, and China. We also have outdoor test sites in Florida, Arizona, and Ohio. We test products and materials in natural and simulated environments to determine weathering and corrosion resistance and durability. All of our sites and labs are accredited to ISO 17025.

The test services are part of Q-Lab Corporation, a global manufacturer of testing equipment which is located in Westlake, OH.

Position Overview

This junior-level management position oversees all aspects of our Quality System at all Test Services sites. You will be responsible for management and implementation of the ISO 17025 Quality System, ensuring continuous improvement.

Essential Job Duties & Responsibilities

• Manage and control documents, records, internal audits, calibration program, supplier approval, nonconforming events and corrective actions and risk evaluation in conformance to all applicable international standards
• Coordinate 3rd Party assessments with key personnel to ensure audits are seamless, with minimal disruption to daily operations
• Assist in the development of internal calibration procedures and determine calibration uncertainties for these procedures
• Lead investigations of root causes of non-conformances and suggest corrective actions
• Develop and provide appropriate quality related training programs to personnel whose work affects quality
• Assist or lead all internal audits at all facilities
• Document complaints and communicate with customers to determine their issues and provide updates on remediation
• Maintain positive working relationships with all personnel, departments, customers and suppliers
• Perform additional assigned duties as requested by the Managing Director and Director of Operations

Education & Requirements

• Must have lab and testing or calibration experience in an accredited facility
• Must possess excellent communication skills, leadership skills, technical skills and basic human resource skills to manage interactions in a small to medium sized company.
• BS (or higher) in a related scientific field * preferred*
• 2+ years’ experience in a testing or calibration laboratory
• Formal qualifications as a Quality Manager, Internal Auditor or Quality Engineer (or equivalents) are preferred, but may be acquired on the job
• ISO 9001, ISO 17025 certified Internal Auditor and/or Lead Auditor are preferred, but may be acquired on the job

Optional

• Experience with plastics and/or coatings industry

Skills

• Proficient computer and Microsoft Office user with intermediate to advanced abilities
• Advanced skills with Excel and Word required
• Strong investigative skills, to determine root causes of non-conforming events
• Comprehension of technical/quality instructions, standards, customer specifications and correspondence
• Excellent communication abilities with customers, management and employees
• Requires extensive knowledge of quality systems and general understanding of testing, materials and business operations
• A considerable degree of tact and diplomacy is necessary to effectively interface with all levels of personnel within the company; requires original and independent thinking in new and often undefined areas
• Requires considerable reasoning abilities
• Ability to deal with technical problems individually or as a team in a professional manner
• Strong understanding of statistics and probabilities, especially as applied to testing and calibration methods

Travel Requirements

• You will be required to travel to all the accredited locations for internal or external audits as needed, and as travel and safety allows. International travel to Germany and China should be expected.

Embedded Firmware Engineer

Q-Lab Corporation

Westlake, Ohio

We are looking for an Embedded Firmware Engineer to play a key role in new product development and existing product support. Reporting to the Software Development Manager, the successful candidate will enhance, troubleshoot, research, and resolve embedded software challenges on Q-Lab’s custom designed controller boards.

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers, and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with facilities in the U.S., England, Germany, and China. Our world-class corporate headquarters and manufacturing facility are located in

Westlake, Ohio.

Key Responsibilities:

• Designing and developing software to work with Q-Lab testers, devices, sensors, and other peripherals.
• Engaging in all phases of development, including concept, design, documentation, prototype, test and manufacturing.
• Writing touchscreen user interface software.
• Developing control systems algorithms to improve control system performance.
• Troubleshooting low level controller/software related problems.
• Writing test instructions, test reports, and engineering change notices.
• Open-minded and willing to adopt Q-Lab’s software development strategy.
• Recommending improvements to Q-Lab’s software development process.
• Providing technical assistance to the engineering, purchasing, service, sales, marketing, and production departments.

Education, Experience and Skills:

• Associates degree in Electrical Engineering or Software Development, or has equivalent work experience.
• Knowledgeable with common software development practices and the C programming language.
• Knowledgeable with common embedded software development IDEs (integrated development environments) and debuggers (e.g. Segger J-Link).
• Knowledge of communication protocols is a plus (e.g. I2c, SPI).
• Knowledge of utilizing an oscilloscope for troubleshooting/data collection is a plus.
• Strong customer-service orientation. Effective interpersonal and relationship-building skills.
• Has a good sense of humor and a small ego.

Job Type: Full-time

Maintenance Technician

JOB SUMMARY

Responsible for general building maintenance including plumbing and electrical installations. Oversee troubleshooting, repair & maintenance of all company equipment and vehicles. Maintain organization of stored equipment, parts and materials. Assist in the preparation of specimens for testing and with test rack construction, repairs and relocation within in the field.

DUTIES AND RESPONSIBILITIES

Building Maintenance

Maintain AC Units, ice machine and plumbing, especially in the bathrooms and break room; troubleshoot and repair minor electrical defects; change ceiling tiles, light bulbs, and air filters; paint internal walls as required

Storage Organization

Monitor and maintain the contents of the warehouse, mootel and containers

Vehicles and Tools

Preventive maintenance and repairs of power and manual tools; limited servicing and general maintenance of company vehicles such as the fork lift, truck and golf carts; operate vehicles as required

Exposure Equipment

Daily checks of black boxes and ensure that fillers are in place

Assist in construction, modification, relocation and maintenance of exposure racks and sub-frames for outdoor lab as well as special projects.

General

Assist personnel in accelerated lab and special projects as required

Assist field technicians as required.

Assist visiting clients as requested

Other tasks as assigned

Active role in hurricane plan

SKILLS AND EDUCATIONAL REQUIREMENTS

This position requires good mechanical skills, and the ability to work with a variety of tools; requires someone who likes to work with machinery. Some knowledge of shop practice is useful; must be aware of safety issues for machinery and equipment.

INTER-RELATIONSHIPS

Will be working alongside the field technicians and under the Field Supervisor; will also report to the Managing Director and the Site Manager on certain items.

WORKING CONDITIONS

This position is mostly outdoors but will involve indoor work especially for building maintenance; must be able to lift, carry and work with machines; will use a golf cart for mobility in the field.