Q-Lab is currently looking for a Laboratory Technician. The ideal candidate is able to perform routine tasks with a high degree of repeat-ability and precision, and a willingness to anticipate data and to confirm its accuracy.This position involves the preparation of specimens for evaluations (rinsing,washing, polishing, etc.) as well as performing the evaluations themselves,using instruments or visually assessing the test specimens.

DUTIES AND RESPONSIBILITIES

Wash and polish test specimens

Act as lead photographer for ongoing tests

Perform instrumental gloss measurements, thickness and image clarity measurements

Maintain all instruments and reference standards (i.e. tiles, shims, etc.)

Measure and record check tile and calibration chip readings regularly

Perform all work quickly and accurately, following the tasks assigned in the Daily Work Schedule

Assist with the shipping department when required

Other duties as required

SKILLS AND EDUCATIONAL REQUIREMENTS

This position requires a degree of manual dexterity, ability to work with tools, and moderate computer literacy. Must be able to read and understand complex test instructions. Must have neat, legible handwriting. Must be fluent in English both written and spoken.

We are looking for a Desktop Support Technician to provide customer service and end user support for Q-Lab’s worldwide information network. Reporting to the Network Systems Manager, the successful candidate will troubleshoot, research, and resolve computer related problems.

You will be part of a team responsible for managing an international VPN data network with six locations around the world. We have approximately 225 internal users, 300 computers, and 40 servers.

Our mission is to make work-life productive for any Q-Lab employee who works with information technology. Your job would be to make a key impact towards that mission. We are looking for a high-energy and talented individual to drive our IT systems to the next level!

Key Responsibilities:

• Provides technical support for end user issues via telephone calls, emails, and face-to-face requests.
• Uses remote support tools to control end user PC’s (e.g. remote desktop, Bomgar).
• Ensures timely follow-up and attention of end user support cases.
• Documents, tracks, and monitors problems using the IT Helpdesk system.
• Engages end user base to determine opportunities for improvement and effectively communicates value items.
• Evaluates the end user experiences to find areas of inefficiency and opportunity. Tracks and organizes this information, and presents ideas to the Network Systems Manager.

Desired Experience and Skills:

• 2+ years’ experience supporting a Windows environment.
• Knowledgeable with common software applications: Windows OS, Microsoft Office, Web Browsers (Internet Explorer, Firefox, Chrome), Anti-Virus.
• Knowledgeable with mobile phones, preferably the iPhone.
• Knowledgeable with peripheral devices (e.g. printers, label makers)
• Positive attitude, energetic, tackles tasks with a sense of urgency. You should love what you do!
• Strong customer-service orientation. Effective interpersonal and relationship-building skills.
• Ability to present ideas in user-friendly language to both technical and non-technical end-users.
• Has technical knowledge of PC and desktop hardware, preferably Dell.

Not sure you’ve got the skills? We think a high level of practical intelligence, strong drive, and intuitive understanding of how systems work can trump formal experience. If you think you have what it takes, send us your resume!

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers.  We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany and China. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.

Q-Lab is currently seeking a Full-Time Billing Clerk.

Our ideal candidate will be professional, must have great communication skills, and be highly organized and dependable. Must have a very high level of honesty and integrity.

As a member of our Test Services team, you will be responsible for our accounts receivables, accounts payable and creating invoices and financial reports.

Essential Duties and Responsibilities:

• Generate all customer invoices and billing statements for our Florida and Arizona test sites
• Generate financial reports for management
• Process credit memos
• Organize and maintain all accounting records
• Track paid and unpaid invoices
• Work with managers to ensure accuracy of records, files and contact information
• Answer telephone calls as backup as needed
• Other tasks as necessary or required

What we are looking for:

• Accounting or billing experience
• Adept at the use Microsoft Office (Excel) and in performing manual financial calculations is a must
• Ability to interact with customers over the telephone or through written e-mails professionally
• Attention to detail with the ability to organize and prioritize workflow in a timely matter a must
• Outstanding written and oral communication skills
• Exceptional interpersonal skills, particularly when dealing with stressful situations

Must Haves:

• Confidence, not ego
• Mission of Service to our clients and co-workers
• A doer, not a procrastinator- Get it done attitude
• Burning desire to learn
• Honesty

All the Extras:

• Perfect location in Homestead, with an easy commute against daily traffic
• Casual, fast-moving, and friendly work atmosphere
• Big business footprint, but small business family culture
• Proven track record of success
• Stability
• Retirement Savings
• Vacation, Paid Time Off and Holidays
• Comprehensive benefits: Health, Prescription and Voluntary Life Insurance
• Company Paid LTD, STD and Life Insurance
• Excellent Compensation

For more than 50 years, Q-Lab Corporation has been a global provider of material durability testing products. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety.

What’s in it for you?

• Opportunity to work with the most talented and driven people in Greater Cleveland
• Onsite Yoga Classes
• Beautiful facility and grounds right off I-90
• Employee Referral Program
• A true family oriented company
• We still have a Holiday party!
• Q-Lab has been named one of the TOP WORK PLACES for the 6th time!

We are seeking a Domestic Inside Sales Representative to help grow our industry-leading equipment and services business. As a member of our National Sales team, you will deliver a high level of customer satisfaction and expand sales opportunities. You will perform technical demonstrations to small audiences, consult with customers about their testing needs and respond to customer questions. You will work by phone and email, with only occasional domestic travel. This is an excellent opportunity to join our company, to grow with us and share in our success.

What you will be doing:

• Pursues sales leads, based on information from ad inquiries, trade shows, direct mail responses, internet web site, and other sources
• Handles inbound sales calls.
• Assists in answering technical support calls
• Overcomes technical and business objections of prospective customers.
• Advises customers on types of equipment to purchase, considering such factors as costs, space availability, and intended end-use application.
• Emphasizes salable features, quotes prices, and prepares sales quotes.
• Coordinates product training for customers with Global Customer Education Specialist.
• Builds and maintains customer relationships.
• Prepares reports from sales visits, trade shows, and seminars.
• Edits, manages, and maintain database of existing and potential customers using Q-Lab’s CRM system.
• Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell Q-Lab’s products and contract testing services.
• Conducts the majority of selling efforts on the telephone.
• Calls cold contacts in Q-Lab’s CRM database or other sources to identify sales opportunities and aggressively hunt for new business.
• Cross-sells to existing customers.

What we are looking for:

• Very limited travel; may visits customers from time to time to help develop technical aptitude.
• Must have the ability and desire to prospect for new customers, call companies to identify and contact key decision makers, and sell our products and contract testing services to new customers. This is a key requirement of this position.
• Ability to read and interpret Test Methods such as ASTM,I \SO, SAE, AATCC, etc.
• Ability to write reports and business correspondence.
• Ability to effectively present information and close sales at many different levels within a company (President, VP, Lab Managers, Engineers, Chemists, etc.)
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Thorough knowledge of Microsoft Office software.

Must Haves:

• Confidence, not ego
• Mission of Service to our clients and co-workers
• A doer not a procrastinator- Get it done attitude
• Burning desire to learn
• Honesty 

All the Extras:

• A casual, fast-moving, and friendly work atmosphere
• A big business footprint, but small business family culture
• A proven track record of success
• Stability
• Retirement Savings (401K and 401A)
• Vacation, Paid Time Off and Holidays
• Comprehensive benefits: Health, Prescription and Voluntary Life Insurance
• Company Paid LTD, STD, and Life Insurance 
• Excellent Compensation and Bonus Package

For more than 50 years, Q-Lab Corporation has been a global provider of material durability testing products. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety.

What’s in it for you?

• Opportunity to work with the most talented and driven people in Greater Cleveland
• Onsite Yoga Classes
• Beautiful facility and grounds right off I-90
• Employee Referral Program
• A true family oriented company
• We still have a Holiday party!
• Q-Lab has been named one of the TOP WORK PLACES for the 6th time!

We are looking for a second-in-command to support Q-Lab’s worldwide user-base and information network. At Q-Lab, a Systems Support Administrator works on server administration, support tickets, IT projects, and anything else that improves our users’ computing experience. Our mission is to make work-life productive for any Q-Lab employee who works with information technology. Your job would be to make a key impact towards that mission. We are looking for a high-energy and talented individual to drive our IT systems to the next level!

Reporting to the Network Systems Manager, you will be part of a team responsible for managing an international VPN data network with six locations around the world. We have approximately 225 internal users, 300 computers, and 40 servers.

What you will be doing:

• Maintain and monitor Q-Lab’s server systems to keep availability high and performance consistent

• Respond promptly to end user technical support requests. Resolve issues effectively and efficiently so that users can be as productive as possible.

• Solve complex workstation / server problems quickly and with expertise. Share knowledge and help other IT staff, accepting escalations as necessary.
• Is flexible and can sometimes work outside of normal business hours / on weekends to accomplish tasks that would be highly disruptive to operations, and to respond to emergencies.
• Develop an in-depth understanding of Q-Lab systems to be the deputy for system/infrastructure administration and IT projects.
• Identify issue patterns, determine root cause, and implement fixes to improve overall reliability.
• Evaluate the end user experience to find areas of inefficiency and opportunity. Track and organize this information, and present ideas to the Network Systems Manager.
• Rarely (0-2x per year) travel to other Q-Lab offices.

What we are looking for:

• 5+ years’ experience supporting end users in a Microsoft Windows / Microsoft Office environment.
• 3+ years’ experience as an administrator responsible for corporate Windows Server systems.
• Working knowledge of Active Directory, Exchange, Microsoft SQL, Hyper-V, and IIS administration and troubleshooting.
• Strong desire to provide high quality customer service to our users.
• Positive attitude, energetic, tackles tasks with a sense of urgency. You should love what you do!
• Strong problem solving process. Able to resolve new and difficult issues with systems. Draws on and applies ideas from past experience, internet knowledge sources, co-workers, and vendors.
• Clear verbal and written communication skills. Present technical concepts in a way that’s understandable to non-technical users.

Must Haves:

• Confidence, not ego
• Mission of Service to our clients and co-workers
• A doer not a procrastinator- Get it done attitude
• Burning desire to learn
• Honesty 

All the Extras:

• A casual, fast-moving, and friendly work atmosphere
• A big business footprint, but small business family culture
• A proven track record of success
• Stability
• Retirement Savings (401K and 401A)
• Vacation, Paid Time Off and Holidays
• Comprehensive benefits: Health, Prescription and Voluntary Life Insurance
• Company Paid Long Term Disability, Short Term Disability and Life Insurance  
• Excellent Compensation and Bonus Package

For more than 50 years, Q-Lab Corporation has been a global provider of material durability testing products. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety.

Q-Lab is currently looking for a Maintenance Technician to join our team. The ideal candidate will have a high level of mechanical aptitude, be a team player and have a can do attitude.

This position will be responsible for general building maintenance including plumbing and electrical installations. You will oversee troubleshooting, repair & maintenance of all company equipment and vehicles. Maintaining organization of stored equipment, parts and materials will be a high priority, as well. Finally, you will need to assist in the preparation of specimens for testing and with test rack construction, repairs and relocation within in the field.

What you will be doing:

·         Building Maintenance

Maintain AC Units, ice machine and plumbing, especially in the bathrooms and break room; troubleshoot and repair minor electrical defects; change ceiling tiles, light bulbs, and air filters; paint internal walls as required

·         Storage Organization

Monitor and maintain the contents of the warehouse, mootel and containers

·         Vehicles and Tools

Preventive maintenance and repairs of power and manual tools; limited servicing and general maintenance of company vehicles such as the fork lift, truck and golf carts; operate vehicles as required

·         Exposure Equipment

Daily checks of black boxes and ensure that fillers are in place

Assist in construction, modification, relocation and maintenance of exposure racks and sub-frames for outdoor lab as well as special projects.

·         General

Assist personnel in accelerated lab and special projects as required

Assist field technicians as required.

Assist visiting clients as requested

Other tasks as assigned

Active role in hurricane plan

What we are looking for:

·         High School Diploma or GED required

·         Willingness to work outdoors for extended periods of time

·         Must be able to lift up to 50lbs.

·         Previous experience working in a Maintenance role

·         High Technical aptitude

·         Ability to problem solve and trouble shoot

Must Haves:

·         Confidence, not ego

·         Mission of Service to our clients and co-workers

·         A doer not a procrastinator- Get it done attitude

·         Burning desire to learn

·         Honesty

All the Extras:

·         A casual, fast-moving, and friendly work atmosphere

·         A big business footprint, but small business family culture

·         A proven track record of success

·         Stability

·         Retirement Savings (401K)

·         Vacation, Paid Time Off and Holidays

·         Comprehensive benefits: Health, Prescription and Voluntary Life Insurance

·         Company Paid LTD, STD and Life Insurance  

·         Excellent Compensation 

For more than 50 years, Q-Lab Corporation has been a global provider of material durability testing products. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety.

Is helping customers solve problems your passion? Are you looking for an opportunity where you can provide solutions and achieve results? We are seeking a confident, scientific-minded Technical Service Representative to act as the first point of contact for our customers. This role will respond to customer requests, determine the best test methods for their materials, produce proposals for the testing programs and finally explain the process to the customer. 

As a member of our Test Services team, you will consult with customers about their testing needs and respond to technical questions while delivering a high level of customer satisfaction. This is an excellent opportunity to join our company, to grow with us and share in our success.

What you will be doing:

·         Communicate with customers both verbally and in writing

·         Determine the best course of action for potential users of our service

·         Write proposals for natural and accelerated weathering tests

·         Follow up on proposals requested but not received

·         Customer education and test program setup

·         Host visits to the testing facility

·         Assist with other sales contacts as necessary

·         Enter miscellaneous events into client contact database

·         Other tasks as necessary or required

What we are looking for:

·         Scientific background or affinity is required
Minimum Associate’s degree in a science or technology field, or equivalent experience can be demonstrated

·         Previous experience in a Customer Service position is preferred

·         Must be able to explain technical concepts at a variety of levels (technical to non-technical)
Have a good working knowledge of MS Word and Excel

·         Capable of developing  fluency in relevant technical concepts

·         Skill in written and verbal communication is a must
Must be detailed and excellent at documentation

·         Fluency in written and spoken English required

·         Additional fluency in Mandarin Chinese or German preferred, but not required

·         Work with the Technical Services Coordinator to coordinate sales follow up efforts

·         Ability to interact with customers over the telephone or through written e-mails

·         Coordinate with lab managers to determine test and report information

Must Haves:

·         Confidence, not ego

·         Mission of Service to our clients and co-workers

·         A doer not a procrastinator- Get it done attitude

·         Burning desire to learn

·         Honesty

All the Extras:

·         A casual, fast-moving, and friendly work atmosphere

·         A big business footprint, but small business family culture

·         A proven track record of success

·         Stability

·         Retirement Savings (401K)

·         Vacation, Paid Time Off and Holidays

·         Comprehensive benefits: Health, Prescription and Voluntary Life Insurance

·         Company Paid LTD, STD and Life Insurance 

·         Excellent Compensation

For more than 50 years, Q-Lab Corporation has been a global provider of material durability testing products. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety.

What’s in it for you?

·         Opportunity to work with the most talented and driven people in Greater Cleveland

·         Onsite Yoga Classes

·         Beautiful facility and grounds right off I-90

·         Employee Referral Program

·         A true family oriented company

·         We still have a Holiday party!

·         Q-Lab has been named one of the TOP WORK PLACES for the 6th time!

We are looking for a Maintenance Technician to join our team. This role will report to the Facilities Manager and will perform preventative and scheduled maintenance to our equipment. Additionally this position will trouble shoot and repair equipment as needed.

What you will be doing:

·         Performs preventive maintenance (PM) and inspections.

·         Perform scheduled and unscheduled maintenance/repairs of production support and facility equipment, i.e. Air Compressors, Forklifts, HVAC

·         Perform building/grounds maintenance, i.e. plumbing, carpentry, sidewalk snow removal, lawn maintenance, trash cleanup, lighting maintenance, facility cleaning.

·         Respond to equipment breakdowns and repairs in a timely manner.

·         Install and /or oversee the installation and commissioning of new equipment.

·         Provide support for third party maintenance and repair activities.

·         Ability to work overtime as needed to support production and facility needs.

·         Ability to fabricate fixtures and make repairs using metal working and wood working equipment.

·         Maintain records within the maintenance electronic tracking system.

What we are looking for:

·         High school diploma

·         Minimum 3 years’ experience working in Maintenance in an industrial environment.

·         Able to trouble shoot, repair and or make recommendations and perform root cause analysis.

·         Has working knowledge of following policies for inspecting, maintaining, and repairing building systems and production equipment.

·         Has the ability to interpret mechanical drawings, equipment specifications, diagrams, and operating manuals.

·         Proficient in the use of power and hand tools, measuring devices, metal and wood working equipment in a manufacturing environment.

·         Able to perform electrical, pneumatic, mechanical, hydraulic and plumbing repairs.

·         Work collaboratively with internal customers and outside contractors.

·         Computer literate, MS Word, Excel, Out Look.

·         Ability to perform under limited supervision.

·         Must have experience work with 120/277/480 VAC

·         Experience in HVAC a plus.

Must Haves:

·         Confidence, not ego

·         Mission of Service to our clients and co-workers

·         A doer not a procrastinator- Get it done attitude

·         Burning desire to learn

·         Honesty

All the Extras:

·         A casual, fast-moving, and friendly work atmosphere

·         A big business footprint, but small business family culture

·         A proven track record of success

·         Stability

·         Retirement Savings (401K and 401A)

·         Vacation, Paid Time Off and Holidays

·         Comprehensive benefits: Health, Prescription and Voluntary Life Insurance

·         Company Paid LTD, STD and Life Insurance 

·         Excellent Compensation and Bonus Package

For more than 50 years, Q-Lab Corporation has been a global provider of material durability testing products. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety.

As the senior technical expert for Asia, assist Q-Lab in promoting weathering, lightfastness,and corrosion testing equipment and test services in Asia at key Distributors, customers, GB/ISO/ASTM standards groups, and in various technical forums.

• Support customers and the network of existing Distributors by answering in-depth technical questions about the products and test services through daily correspondence and periodic visits.
• Participate with Distributors on key OEM sales calls to provide technical support and determine what the customer needs are and how Q-Lab’s products and services can meet their needs.
• Lead various technical projects.
• Give technical presentations at seminars and symposiums.
• Represent Q-Lab at various standards meetings.
• Coordinate technical product training for customers and sales representatives.
• Communicate and set-up relationships with key industry associations, trade groups and standards bodies.
• Produce monthly and quarterly reports.
• Assist Technical and BD Director in developing a BD plan, including long and short term goals.
• Analyze on information collected from the markets.
• Work with and develop close relationship with key customer accounts.

Qualifications

• Ability to travel 30% of the time and to obtain a visa to travel outside of China
• Excellent analysis ability and critical thinking skills, both technically and business-wise.
• Excellent spoken and written English (comparable to CET 6).
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures in English and Chinese.
• Ability to write reports, business correspondence, business plans.
• Ability to effectively present complex information to small and large groups and respond to questions from Distributors or customers.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have good working knowledge of Microsoft Office including PowerPoint.
• Must be able to type a minimum of 20 WPM.

Education, Certificates or Special Training Required:

• Bachelor’s degree – preferably with science or engineering related field, such as polymer, corrosion, etc.
• Master’s degree preferred
• A minimum of 10 years technical support experience.
• Experience with Automotive OEM’s is HIGHLY desirable.
• Experience with weathering and/or corrosion testing and equipment is also HIGHLY desirable.