About Q-Lab: For more than 50 years, Q-Lab has been a global leader in manufacturing material durability testing equipment. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants.

Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety. We are focused on a market with huge potential due to the unique product line and use our extensive product knowledge to help clients best utilize our products and services.

About the Role: Reporting to the Director, Q-PANEL/Manufacturing Engineering, the primary responsibility will be to develop and implement solutions to our manufacturing-related problems. This position will support our facility by using creative problem solving to continuously improve the manufacturing process.

Responsibilities:

• Design machinery, tooling and fixtures to support production of Q-Lab electro-mechanical equipment
• Identify new technology and new methods to improve manufacturing
• Create and maintain production work instructions
• Review new products and designs for manufacturability and economical design
• Collaborate with R&D engineering throughout the design and development process
• Work with production to identify and resolve workmanship issues and improve Q-Lab’s manufacturing processes
• Respond rapidly to resolve manufacturing issues affecting production workflow and supply chain
• Assist engineering and quality in resolving vendor quality issues
• Design material handling tools and fixtures to improve ergonomics and efficiency
• Develop, evaluate, and improve Lean Manufacturing methods
• Research and justify capital equipment investments to support manufacturing

Requirements:

• Bachelor Degree in Electrical Engineering
• 5+ years of work experience in electrical and or mechanical device manufacturing
• Ability to work on and design analog and digital circuits for test and tune electrical fixtures or tools
• Competence to recommend and source components for Manufacturing Engineering Projects such as: relays, timers, switchers, overcurrent protection or controls

Experience with:

• Power supply design
• SMT and through hole board technology
• Electrical wiring and systems
• PLC programming

We offer:

• Beautiful corporate headquarters conveniently located off I-90 in Westlake, Ohio.
• A Northeast Ohio Top Workplace environment – 9 years running!
• A proven track record of success.
• Excellent compensation package including year-end bonus and company-funded retirement plan.
• Comprehensive benefits: Health, Prescription, and Life.
• Vacation, Paid Time Off, and Holidays.
• Fun, friendly working atmosphere!

We are currently seeking a Field Repair Technician. If you are passionate about customer service, Q-Lab Corporation has an opportunity to take your technical skills to the next level. You will have the opportunity to service and repair lab instruments to a diverse customer base in the North America for an industry leader in weathering research products and services.

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers, and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with facilities in the U.S., England, Germany, and China. Our world-class corporate headquarters and manufacturing facility are located in
Westlake, Ohio.

Your responsibilities will include:

• Troubleshooting malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for “root cause” failures.
• Perform hands-on repair for malfunctioning lab instruments or test equipment, and tests assembly for conformance, in accordance to manufacturer’s specifications.
• Willing and able to travel domestically, with some international travel, 25% of the time annually, to provide repair support to our Customers. This will include being away for up to a full week at a time as and when required
• Provide the customer with phone and email recommendations to resolve lab instrument issues and or follow up with on-going issues with the customer. This may include, but is not limited to; sending replacement parts, referring the information to the main home office for further guidance, or performing an on-site resolution.

Requirements:

• Recognized Electrical or Mechanical Qualification with apprenticeship and 5 years work experience
• Work experience with technical equipment preferably in a laboratory setting
• Excellent communication and interpersonal skills
• Competent to read and interpret documents, instructions and manuals
• Diplomacy and tact in reporting NCE (non conforming events) to management – with urgency
• English is the required language – Foreign languages helpful
• Highly proficient computer skills – Windows environment and Microsoft applications and relevant CRM systems
• Detail-oriented with the ability to move from one activity to another with a sense of urgency
• Builds positive relationships with others
• Excellent time management skills and proactive thinking
• Domestic and International travel experience
• Clean driving record

We offer:

• Beautiful corporate headquarters conveniently located off I-90 in Westlake, Ohio
• A proven track record of success
• Excellent compensation package + bonus
• Comprehensive benefits: Health, Prescription, and Life
• Strong team oriented company culture
• Friendly working atmosphere
• Top Workplaces Award 2012, 2015-2022

About Q-Lab:

For more than 50 years, Q-Lab has been a global leader in manufacturing material durability testing equipment. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants.Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety. We are focused on a market with huge potential due to the unique product line and use our extensive product knowledge to help clients best utilize our products and services.

About the Role:

We are looking for a Desktop Support Technician to provide customer service and technical support for Q-Lab employees worldwide. Reporting to the Business Systems Director, the successful candidate will troubleshoot, research, and resolve computer related problems.

Q-Lab’s team is responsible for managing an international VPN data network with six locations around the world. We have approximately 225 internal users, 300 computers, and 40 servers.

Our mission is to make work-life productive for any Q-Lab employee who works with information technology. Your job would be to make a key impact towards that mission. We are looking for a high-energy and talented individual to drive our IT systems to the next level!
This will be a hybrid role with 40% WFH.

Responsibilities:

• Provides technical support for end user requests via phone, e-mail, and face-to-face requests
• Uses remote support tools to control end user PCs (e.g. remote desktop, Bomgar)
• Ensures timely follow-up and attention of end user support cases
• Documents, tracks, and monitors problems using the IT Help Desk system
• Recommends hardware and software improvements

Desired Experience and Skills:

• 2+ years’ experience supporting a Windows environment
• Exceptional troubleshooting and critical thinking skills
• Experience configuring and troubleshooting common software applications: Windows OS, Microsoft Office, Web Browsers (Internet Explorer, Firefox, Chrome), Anti-Virus
• Knowledge of PC hardware and peripheral device installation and troubleshooting (e.g. printers, label makers)
• Positive attitude, energetic, tackles tasks with a sense of urgency. You should love what you do!
• Effective interpersonal and relationship-building skills with a strong customer service focus
• Ability to present ideas in user-friendly language to both technical and non-technical end-users

We offer:

• Beautiful corporate headquarters conveniently located off I-90 in Westlake, Ohio.
• A Northeast Ohio Top Workplace environment – 9 years running!
• A proven track record of success.
• Excellent compensation package including year-end bonus and company-funded retirement plan.
• Comprehensive benefits: Health, Prescription, and Life.
• Vacation, Paid Time Off, and Holidays.
• Fun, friendly working atmosphere!

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

For more than 50 years, Q-Lab Corporation has been a global provider of material durability testing products. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety.

We are currently looking for a Sales Representative to help drive our US sales. This position will aid in the sale of products and service, develop relationships with strategic customers and provide sales support throughout the sales cycle.

What you will be doing:

• Pursues sales leads received from industry ads, trade shows, internet web inquiries, webinars, and other sources.
• Conducts the majority of selling efforts on the telephone.
• Travels, when required, throughout the U.S. (and internationally, on occasion) to visit existing, new customers and key contacts to educate, close sales, and build relationships. Demonstrates and describes products and emphasizes salable features.
• Must have the ability and desire to prospect for new customers, call companies to identify and contact key decision makers, and sell our products to new customers.-This is a key requirement of the position.
• Gives technical presentations at seminars and symposiums.
• Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell Q-Lab’s products and test services.
• Prepares quotations for customers.
• Helps edit, manage, and maintain database of existing and potential customers (CRM system).
• Meets establish sales targets..
• Attends Trade Shows.
• Prepares reports of sales visits, trade shows, and seminars.
• Coordinates and conducts hands-on technical training at customer site, when required.
• Follows-up with existing customers to confirm customer is satisfied with Q-Lab’s products and answer any technical questions.
• Advises customers on types of equipment to purchase, considering such factors as costs, space availability, and intended end-use application.
• Must be able to communicate effectively to all Q-Lab departments.
• Follow Corporate, Sales, and Marketing procedures.
• Any other sales responsibilities as defined by the Vice President of Sales.

What we are looking for:

• Preferably a Bachelor’s degree in an engineering or science related field or equivalent combination of education and experience.
• Must be able to travel overnight up to 25-30%, including occasional international travel.
• Have a minimum of 2 years of industrial sales experience preferably selling capital equipment domestically. International experience, a plus.
• Ability to effectively present information and close sales and many different levels within a company (C-suite, VPs, Lab Managers, Engineers, Chemists, etc.)
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Good knowledge of Microsoft Office and PowerPoint.
• Ability to type a minimum of 40 WPM.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

All the Extras:

• A casual, fast-moving, and friendly work atmosphere
• A big business footprint, but small business family culture
• A proven track record of success
• Stability
• Retirement Savings (401K)
• Vacation, Paid Time Off and Holidays
• Comprehensive benefits: Health, Prescription and Voluntary Life Insurance
• Company Paid LTD, STD and Life Insurance
• Excellent Compensation