Q-Lab is a leading manufacturing and testing service company with global locations and 60+ years in business. We have an outstanding culture and are a repeat Top Workplace award winner.

We are currently looking for a Field Test Lab Technician to assist in our onsite weathering testing.

Our materials test satellite facility located in Buckeye, AZ performs natural and artificial weathering tests to determine the outdoor exposure durability of a wide range of materials. Weathering damage causes billions of dollars of product damage each year, and we help our customers determine if their products will last outdoors. We write test reports on the performance of these materials during their exposure. We test all types of products for ability to withstand outdoor degradation due to the weather. We use large weathering fixtures and frames to mount specimens for exposure, and we use various tools and other hardware to create special fixtures.

JOB SUMMARY:

This role involves the setup and take down of tests determining the resistance of materials to the degrading effects of normal weather. The “weathering” studied is the impact of sunlight, moisture and temperature and it is critical towards the understanding of a material’s performance against normal, every-day conditions.

Once exposed, the technician is tasked with the periodic removal of specimens from exposure and delivering them to the appropriate department. Once analyses are completed, the technician must remount existing exposures as closely as possible to the original configuration.

DUTIES AND RESPONSIBILITIES:

·         Mount specimens and place them on exposure

·         Remove specimens from exposure and deliver them to the designated department

·         Remount existing test specimens when necessary (after removal, for repair of racks, or improve exposure)

·         Startup and/or shutdown of accelerated outdoor equipment (Q-TRACs and AIM Boxes)

·         Continually consolidate tests on the accelerated outdoor equipment to make room for new tests

·         Complete Freeze/Thaw process as scheduled

·         Perform Field Checks to maintain exposures correctly

·         Maintain the accelerated equipment availability report

·         Ensure test supply stocks are maintained

·         Other duties as required or necessary

SKILLS REQUIRED:

This position requires a degree of manual dexterity and ability to work with tools. Must be able to read and understand complex test instructions. Must be comfortable working outside for extended periods and must be able to lift 50 lbs. Experience with Excel is a plus. 

WORKING CONDITIONS:

This position involves a large amount of time in the field and/or warehouse. Must be able to drive an electric golf cart and lift moderately heavy or awkwardly sized objects.

Repair Support Coordinator

If you are passionate about customer service, Q-Lab Corporation has an opportunity to take your administrative skills to the next level. You will have the opportunity to provide administrative support for service and repair of lab instruments to a diverse customer base in Shanghai, China for an industry leader in weathering research products and services.

For more than 50 years, Q-Lab has been a global provider of material durability testing products. We produce test substrates, weathering, light stability, corrosion and chip impact testers. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety. We are focused on a market with huge potential due to the unique product line and use our extensive product knowledge to help clients best utilize our equipment and services.

You will be responsible for:
• Provide the customer with phone and email recommendations to resolve lab instrument issues and or follows up with on-going issues with the customer. This may include, but is not limited to; suggesting a change in the way the customer operates the equipment including good testing practices, processing repair and part quotes, sending replacement parts, referring the information to the main home office in the US for further guidance, or performs an on-site resolution.

Qualifications:
• High School Diploma or Trade School Diploma and an Associate's degree (A. S.) or equivalent from two-year College or technical school graduate with five or more years of related experience with repair support or field repair experience.
• Excellent English and Chinese communication and customer service skills.
• Substantial knowledge of work processing and spreadsheet software applications.
We offer competitive pay and benefits and an excellent work environment.

Customer Service Representative 

Reporting to the Order Desk Manager, you will primarily be responsible for taking US phone/email orders and entering them into Q-Lab’s ERP system. In addition, the successful candidate will act as a backup receptionist by offering friendly and timely phone assistance to Q-Lab’s customers.

 Our customer service reps love working at Q-Lab.

The average tenure of a Q-Lab order specialist is 8 years. That includes jobs that we’ve recently created due to growth. Our team tells us:

·         What I enjoy most is working with the customers and representatives all over the world.  You get a geography lesson and get to learn a little bit about their culture.

·         I love the relaxed and positive atmosphere at the order desk.

·         As stressful as some days can be it is nice to know you have the support of everyone around you to help get any issue resolved in a timely manner.

 Q-Lab Corporation is a global leader in providing material durability testing products such as weathering testers, light stability testers and corrosion testers.  We maintain a global presence with manufacturing facilities in the US and sales and distribution facilities in England, Germany and China. We also perform expert contract testing at our benchmark exposure locations in Florida and Arizona.  Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.  We are a ‘2012, 2015, 2016, 2017 and 2018 Top Workplaces Award Winner’ (Cleveland, OH).

 Essential Duties and Responsibilities:

·         Receive phone and email orders from customers.

·         Enter US panel, part, and lamp orders into Q-Lab’s ERP system.

·         Enter and generate accurate documentation in a timely manner for customer acknowledgements, in-house production, warehouse and shipping purposes.

·         Effectively and professionally communicate both verbally and written.

·         Acknowledge customer requests and questions appropriately.

·         Provide customers with pricing and production lead times on products.

·         Obtain freight quotes and calculate handling charges.

·         Generate RMA (return merchandise authorization) forms for customers to return goods.

·         Create, organize, and file Order Desk & Purchasing documentation.

·         Back up the receptionist for incoming calls. This includes answering phone calls in a timely and professional manner and directing customers to appropriate Q-Lab team members who can answer their questions.

·         Follow work prioritization requirements and manage competing tasks.

·         Perform other duties as directed by management.

 Requirements:

·         Experience in Microsoft Word, and Outlook a plus

·         Demonstrated history of strong verbal and written communication skills; writing sample required

·         Minimum 7800 KSPH / 130 KSPM (alpha-numeric) assessment required

·         Ability to prioritize and manage daily workflow

This position is Laboratory Manager at our Accelerated Weathering and Corrosion Laboratory in Shanghai, China. You will also be the Quality Manager for the ISO 17025 accreditation once achieved. Reporting to the General Manager of the Q-Lab China office but following the directions of our Testing Service Division in USA, Operate all aspects of a commercial accelerated weathering lab, maintain all laboratory equipment in first class working condition, and provide superior testing services and reports to our customers.

We are looking for an all-around technical person to perform durability testing using laboratory weathering devices. The duties are varied and make use of many different skills. Our ideal candidate must be able to switch between mounting specimens into test chambers, consulting with customers, and producing electronic report documents. Someone who is willing to get inside and set up a test chamber, converse with a customer on technical issues, and ship packages all in the same day. You will be our main contact for testing services with our customers in China.

Essential Duties and Responsibilities:

• Performing exposure tests in laboratory devices
• Consulting with current customers and potential customers to address concerns and generate business
• Shipping and Receiving
• Creating Reports for Operational and Testing analysis
• Operate our “QLIMS” Laboratory Information Management System
• Act as Lab Quality Control Manager
• Perform evaluations on all aspects of the testing process
• Equipment Calibration and Maintenance (not repair)
• Manager all aspects of pricing, billing and invoicing

Q-Lab Corporation is a global leader in providing material durability testing products such as weathering testers, light stability testers and corrosion testers.  We maintain a global presence with manufacturing facilities in the US and sales and distribution facilities in England, Germany and China. We also perform expert contract testing at our benchmark exposure locations in Florida and Arizona.  Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.  We are a ‘2012, 2015, 2016, 2017 and 2018 Top Workplaces Award Winner’ (Cleveland, OH).

As the senior technical expert for Asia, assist Q-Lab in promoting weathering, lightfastness,and corrosion testing equipment and test services in Asia at key Distributors, customers, GB/ISO/ASTM standards groups, and in various technical forums.

• Support customers and the network of existing Distributors by answering in-depth technical questions about the products and test services through daily correspondence and periodic visits.
• Participate with Distributors on key OEM sales calls to provide technical support and determine what the customer needs are and how Q-Lab’s products and services can meet their needs.
• Lead various technical projects.
• Give technical presentations at seminars and symposiums.
• Represent Q-Lab at various standards meetings.
• Coordinate technical product training for customers and sales representatives.
• Communicate and set-up relationships with key industry associations, trade groups and standards bodies.
• Produce monthly and quarterly reports.
• Assist Technical and BD Director in developing a BD plan, including long and short term goals.
• Analyze on information collected from the markets.
• Work with and develop close relationship with key customer accounts.

Qualifications

• Ability to travel 30% of the time and to obtain a visa to travel outside of China
• Excellent analysis ability and critical thinking skills, both technically and business-wise.
• Excellent spoken and written English (comparable to CET 6).
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures in English and Chinese.
• Ability to write reports, business correspondence, business plans.
• Ability to effectively present complex information to small and large groups and respond to questions from Distributors or customers.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have good working knowledge of Microsoft Office including PowerPoint.
• Must be able to type a minimum of 20 WPM.

Education, Certificates or Special Training Required:

• Bachelor’s degree – preferably with science or engineering related field, such as polymer, corrosion, etc.
• Master’s degree preferred
• A minimum of 10 years technical support experience.
• Experience with Automotive OEM’s is HIGHLY desirable.
• Experience with weathering and/or corrosion testing and equipment is also HIGHLY desirable.