Is helping customers solve problems your passion? Are you looking for an opportunity where you can provide solutions and achieve results? We are seeking a confident, scientific-minded Technical Service Representative to act as the first point of contact for our customers. This role will respond to customer requests, determine the best test methods for their materials, produce proposals for the testing programs and finally explain the process to the customer.

As a member of our Test Services team, you will consult with customers about their testing needs and respond to technical questions while delivering a high level of customer satisfaction. This is an excellent opportunity to join our company, to grow with us and share in our success.

What you will be doing:

• · Communicate with customers both verbally and in writing
• · Determine the best course of action for potential users of our service
• · Write proposals for natural and accelerated weathering tests
• · Follow up on proposals requested but not received
• · Customer education and test program setup
• · Host visits to the testing facility
• · Assist with other sales contacts as necessary
• · Enter miscellaneous events into client contact database

· Other tasks as necessary or required

What we are looking for:

• · Scientific background or affinity is required
  Minimum Associate’s degree in a science or technology field, or equivalent experience can be demonstrated
• · Previous experience in a Customer Service position is preferred
• · Must be able to explain technical concepts at a variety of levels (technical to non-technical)
  Have a good working knowledge of MS Word and Excel
• · Capable of developing fluency in relevant technical concepts
• · Skill in written and verbal communication is a must
  Must be detailed and excellent at documentation
• · Fluency in written and spoken English required
• · Additional fluency in Mandarin Chinese or German preferred, but not required
• · Work with the Technical Services Coordinator to coordinate sales follow up efforts
• · Ability to interact with customers over the telephone or through written e-mails
• · Coordinate with lab managers to determine test and report information

Must Haves:

• · Confidence, not ego
• · Mission of Service to our clients and co-workers
• · A doer not a procrastinator- Get it done attitude
• · Burning desire to learn
• · Honesty

All the Extras:

• · A casual, fast-moving, and friendly work atmosphere
• · A big business footprint, but small business family culture
• · A proven track record of success
• · Stability
• · Retirement Savings (401K)
• · Vacation, Paid Time Off and Holidays
• · Comprehensive benefits: Health, Prescription and Voluntary Life Insurance
• · Company Paid LTD, STD and Life Insurance
• · Excellent Compensation

For more than 50 years, Q-Lab Corporation has been a global provider of material durability testing products. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety.

Q-Lab is currently seeking an Experienced Mechanical Assembler. Reporting to our Manufacturing Supervisor, this position builds the mechanical components of our testers for shipping worldwide.

Essential Duties and Responsibilities:

• Assemble mechanical components
• Follow detailed engineering drawings and parts lists to complete proper assembly
• Prepare sub-assemblies and related parts for final assembly
• Wire, solder, install tubing and options in sub-assembly for final assembly
• Utilize problem-solving skills as a resource for continuous improvement
• Use a variety of hand-tools and power tools to complete product assembly
• Follow Lean Manufacturing 5S practices
• Assist with all aspects of Assembly when needed

Qualifications for this role:

• Ability to read mechanical and electrical schematics
• High Technical Aptitude
• Working knowledge of and ability to use mechanical, electrical and measuring tools
• Able to work in a team-oriented environment
• 2 years’ experience building, construction, plumbing, automotive or any other trade experience
• Ability to lift 50 lbs

We Offer:

• A casual, fast-moving, and friendly work atmosphere
• Beautiful, clean, air-conditioned facility
• A big business footprint, but small business family culture
• A proven track record of success
• Stability
• Excellent compensation package + bonus
• Vacation, Paid Time Off and Holidays
• Comprehensive benefits: Health, Prescription and Life
• 2012, 2015, 2016, 2017, 2018, 2019, 2020 Best Workplaces Award Winner (Cleveland, OH)

Job Type: Full-time

Panel Line Production

Q-Lab is currently seeking a Sheet Metal Stamping and Fabrication Line Operator. Reporting to the Panel Production Supervisor, this position will be responsible for production and packaging of our standard and custom sheet metal paint test panels. The position requires a high attention to quality details and the use of industrial fabrication machinery.

Essential Duties and Responsibilities:

• Continuous and consistent inspection of sheet metal part quality
• Precisely count sheet metal parts before packaging
• Ability to cross train and work any of the numerous areas within the department
• Detect and report unusual or defective materials to the supervisor
• Ability to learn and operate machinery

o Surface Grinder

o 20ton and 35ton OBI punch press

o Mechanical sheet metal shear

o Sheet metal press brake

o Sheet metal slip rollers

o Sand blaster

• Follow Lean Manufacturing 5S practices
• Operate a forklift to carry raw materials or completed product
• Maintaining a clean and safe work environment

Qualifications for this role:

• High School diploma or equivalent
• Basic math skills
• Understanding of how to work from blueprints and written specifications
• Operate material handling equipment such as forklifts and pallet jacks
• Working knowledge of basic computer software
• Ability to lift 50 lbs.
• Ability to stand for 90% of work day if needed
• Willingness to work overtime and weekends as necessary
• Ability to work in loud conditions that require hearing protection

We Offer:

• A casual, fast-moving, and friendly work atmosphere
• Beautiful, clean, air-conditioned facility
• A big business footprint, but small business family culture
• A proven track record of success
• Stability
• Excellent compensation package + bonus
• Vacation, Paid Time Off and Holidays
• Comprehensive benefits: Health, Prescription and Life
• 2012, 2015-2022 Top Workplaces Award Winner (Cleveland, OH)