Systems Administrator

Q-Lab Corporation is currently seeking a Systems Administrator to support Q-Lab's worldwide user-base and information network. The IT Systems Administrator owns and drives server administration, support tickets, IT projects, and anything else that improves our users’ computing experience.

Our mission is to make work-life productive for any Q-Lab employee who works with information technology. Your job would be to make a key impact towards that mission. We are looking for a high-energy and talented individual to drive our IT systems to the next level!

Reporting to the Business Systems Director, you will be part of a team responsible for managing an international VPN data network with six locations around the world. We have approximately 225 internal users, 300 computers, and 40 servers. 
 

Responsibilities:

• Install, maintain, and monitor server systems to keep availability high and performance consistent.
• Respond promptly to end user technical support requests. Resolve issues effectively and efficiently so that users can be as productive as possible.
• Solve complex workstation / server problems quickly and with expertise.
• Work with vendors to purchase, implement, and maintain equipment and services.
• Share knowledge and help other IT staff, accepting escalations as necessary.
• Identify issue patterns, determine root cause, and implement fixes to improve overall reliability.
• Works outside of normal business hours / on weekends as necessary to accomplish tasks that would be highly disruptive to operations, and to respond to emergencies.
• Rarely (0-2x per year) travel to other Q-Lab offices.
   

Required Skills:

• 5+ years’ experience supporting end users in a Microsoft Windows / Microsoft Office environment.
• 3+ years’ experience as an administrator responsible for corporate Windows Server systems.
• Working knowledge of Active Directory, Exchange, Microsoft SQL, Hyper-V, and IIS administration and troubleshooting.
• Strong problem solving process. Able to resolve new and difficult issues with systems. 
• Clear verbal and written communication skills. Present technical concepts in a way that’s understandable to non-technical users.
   

Who We Are:

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany and China. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.

We Offer:

• Beautiful corporate headquarters conveniently located off I-90 in Westlake, Ohio.
• A Northeast Ohio Top Workplace environment – 10 years running!
• A proven track record of success.
• Excellent compensation package including year-end bonus and company-funded retirement plan.
• Comprehensive benefits: Health, Vision, Dental, Disability and Life.
• Generous Paid Time Off, and Holidays.
• Fun, friendly working atmosphere!

Q-Lab Corporation is an Equal Opportunity (EEO) Employer